PMP Prep support
Questions, bugs, or anything about your subscription — support@rho1.ai. One person reads that inbox, so a plain description beats a formal report.
Reporting a problem
Four things make a bug findable, and without them it usually is not:
- Whether you were on iOS or in a browser
- Your device and OS version, or your browser
- What you did, and what happened instead of what you expected
- A screenshot, if there was something to see
You can also send feedback from inside the app, which attaches the first two automatically.
Your subscription
Subscriptions are billed by Apple, not by us. Manage or cancel yours in Settings → [your name] → Subscriptions on iOS; cancel at least 24 hours before the period ends to avoid the next charge, and you keep paid features until it runs out.
Refunds go through Apple — we are not able to issue them for App Store purchases. Request one at reportaproblem.apple.com.
One subscription covers iOS and the web. If paid features are locked on one of them, sign in with the same Apple ID on both — and if that does not fix it, email us.
Your data
You can export or delete your account from Settings in the app, on either platform. What we collect and why is at rho1.ai/privacy; the terms are at rho1.ai/terms.