Support

Questions, bugs, or anything about your subscription — support@rho1.ai. One person reads that inbox, so plain description beats a formal report.

Reporting a problem

Four things make a bug findable, and without them it usually is not:

• Whether you were on iOS or at pmp.rho1.ai
• Your device and OS version, or your browser
• What you did, and what happened instead of what you expected
• A screenshot, if there was something to see

You can also send feedback from inside the app, which attaches the first two automatically.

Your subscription

Subscriptions are billed by Apple, not by Rho1. Manage or cancel yours in Settings → [your name] → Subscriptions on iOS; cancel at least 24 hours before the period ends to avoid the next charge, and you keep paid features until it runs out.

Refunds go through Apple — App Store purchases aren't refundable here. Request one at reportaproblem.apple.com.

One subscription covers iOS and the web. If paid features are locked on one of them, sign in with the same Apple ID on both — and if that does not fix it, email support@rho1.ai.

Your data

You can export or delete your account from Settings in the app, on either platform. What's collected and why is at rho1.ai/privacy; the terms are at rho1.ai/terms.

The flashcard apps

The free single-exam flashcard apps are an older, separate line, and some are still on the App Store. PMP's has become PMP Prep — the same app, updated — so if you're writing about PMP Flashcards, everything above applies to you. The rest are being rebuilt. Their privacy policy stays at rho1.ai/privacy-policy, and support for them goes to the same address.